Privacy policy

Privacy Policy

The Sub Space Boutique
Effective Date: September 8, 2026

The Sub Space Boutique respects the privacy of every client, visitor, commission holder, and customer who interacts with the House.

Our work often involves custom commissions, personal engraving, individual Build Records, and products associated with private adult lifestyle interests. We treat that information accordingly.

We collect and use personal information only as reasonably necessary to operate the store, process orders, review and build commissions, maintain production records, provide customer service, fulfill shipments, operate website features, prevent fraud, communicate with clients, and meet legal and business obligations.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, how long it may be retained, and the choices available to you.

1. Information We Collect

We may collect personal information when you:

  • Visit the website
  • Browse products or educational content
  • Use the Tool Builder
  • Submit a Build Record
  • Upload engraving artwork
  • Place an order
  • Purchase Available Work
  • Contact the House
  • Use the Build Tracker
  • Create or use a customer account
  • Join an email list
  • Submit a form
  • Interact with Shopify checkout
  • Communicate with SSB regarding an order or commission

Information may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Customer account information
  • Order number
  • Order history
  • Order details
  • Payment status
  • Shipping status
  • Commission details
  • Tool selections
  • Wood selections
  • Handle selections
  • Leather selections
  • Body selections
  • Finish selections
  • Engraving text
  • Engraving placement information
  • Uploaded artwork or image files
  • Reference images
  • Design notes
  • Build notes
  • Customer communications
  • Customer service history
  • Product preferences
  • Build Tracker information
  • Website interaction data
  • Browser information
  • Device information
  • IP address
  • Cookie and similar technology data
  • Analytics information
  • Fraud-prevention information

We do not intentionally request information that is unnecessary to complete the transaction or commission.

Clients should not submit unnecessary medical information, government identification numbers, financial account credentials, explicit personal records, or other highly sensitive information through the Tool Builder, order notes, engraving uploads, contact forms, or email.

Commission Privacy

2. Build Records

When a client submits a custom commission through the Tool Builder or another approved commission process, the submitted information may become part of an internal Build Record.

A Build Record may include:

  • Client name
  • Contact information
  • Order number
  • Tool type
  • Wood species
  • Handle selection
  • Leather selection
  • Body selections
  • Finish selection
  • Engraving details
  • Engraving coordinates or placement information
  • Uploaded engraving artwork
  • Reference files
  • Commission notes
  • Build price
  • Payment status
  • Terms acceptance
  • Production status
  • Shipping status
  • Internal production notes
  • Quality-control notes
  • Build history

Build Records are used to:

  • Review commissions
  • Confirm specifications
  • Evaluate material compatibility
  • Prepare production
  • Build the commissioned piece
  • Preserve the approved configuration
  • Communicate with the client
  • Track production
  • Resolve order questions
  • Support future repair or care questions
  • Maintain accurate workshop documentation

Build Records are operational records of the commission and may be retained after the order is completed.

3. Lifestyle-Sensitive Information

The nature of products viewed, purchased, commissioned, or discussed with SSB may reveal information about a client's private interests, relationships, or lifestyle preferences.

SSB does not require clients to explain or disclose their private relationships, identities, roles, sexual history, medical history, or other intimate personal details in order to purchase or commission an implement unless particular information is genuinely necessary to address a specific customer request.

Information contained in:

  • Commission selections
  • Build Records
  • Engraving requests
  • Customer messages
  • Order history
  • Uploaded artwork
  • Customer service communications

is used for legitimate business purposes connected to the store, commission, support request, or other interaction.

SSB does not intentionally publish identifying lifestyle information about clients without permission.

Customer Uploads

4. Engraving Artwork and Uploaded Files

Clients may submit original images, artwork, photographs, logos, illustrations, text, reference files, or other materials for engraving or commission review.

Uploaded materials may be used to:

  • Produce the requested engraving
  • Generate a customer preview
  • Confirm placement
  • Preserve the approved Build Record
  • Prepare CNC or laser production
  • Resolve production questions
  • Confirm what was originally submitted
  • Support future repair, replacement, or customer-service inquiries

Where the Tool Builder accepts an original production-quality upload, SSB may retain the original file rather than only the lower-resolution preview used on the storefront.

Clients should submit only materials necessary for the commission.

Do not submit private photographs, confidential documents, intimate images, medical documents, government identification, financial documents, or unrelated personal information unless specifically requested and necessary for the commission.

By submitting artwork or another file, you represent that you have the right to provide it to SSB for the requested purpose.

5. Customer-Supplied Content

Submitted content must not:

  • Violate another person's intellectual-property rights
  • Violate privacy rights
  • Be unlawfully obtained
  • Contain unlawful material
  • Be submitted without appropriate authorization
  • Contain unnecessary confidential information

SSB may refuse, remove, disregard, or decline to process material that is unlawful, unsafe, technically unsuitable, infringing, abusive, or outside the scope of the Boutique.

Retention of a submitted production file does not transfer ownership of that file to SSB.

How Information Is Used

6. Business Uses of Personal Information

We may use personal information to:

  • Process orders
  • Process payments
  • Confirm payment status
  • Review Build Records
  • Conduct commission review
  • Confirm specifications
  • Determine material compatibility
  • Evaluate engraving feasibility
  • Prepare production files
  • Build commissioned tools
  • Perform quality control
  • Maintain production documentation
  • Provide Build Tracker updates
  • Communicate about orders
  • Provide customer support
  • Fulfill and ship orders
  • Provide tracking information
  • Maintain customer accounts
  • Maintain workshop records
  • Maintain historical build records
  • Maintain the Ledger and internal archive
  • Support repair and care requests
  • Prevent fraud
  • Detect misuse
  • Protect the website and store
  • Resolve disputes
  • Maintain accounting records
  • Meet tax obligations
  • Improve website performance
  • Improve customer experience
  • Measure website activity
  • Analyze store performance
  • Send marketing communications when permitted
  • Comply with legal obligations

We do not publicly associate a client with a specific commission merely because that person purchased from SSB.

Payment Information

7. Payments

Payments are processed through Shopify and applicable payment providers.

The Sub Space Boutique does not ordinarily receive or directly store complete payment-card numbers or full payment-card credentials entered through Shopify checkout.

SSB may receive transaction-related information such as:

  • Payment status
  • Order number
  • Billing information
  • Transaction confirmation
  • Payment method category
  • Fraud-review indicators
  • Authorization status
  • Refund information when applicable

This information may be used for:

  • Order processing
  • Accounting
  • Fraud prevention
  • Dispute resolution
  • Customer support
  • Commission recordkeeping

Payment processors and financial institutions handle payment information according to their own privacy and security practices.

Shopify and Service Providers

8. Shopify

The Sub Space Boutique operates its online store using Shopify.

Shopify processes personal information necessary to provide services including:

  • Storefront operation
  • Checkout
  • Payments
  • Customer accounts
  • Order management
  • Fraud prevention
  • Analytics
  • Customer privacy functions
  • Marketing features
  • Store security
  • Infrastructure

Depending on the Shopify services and settings enabled on the store, Shopify may process customer information in its own role as a service provider, processor, controller, or business under applicable privacy law.

Shopify provides its own consumer privacy disclosures explaining its processing practices.

9. Service Providers

SSB may provide limited personal information to service providers that assist with legitimate business operations.

These may include:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Email providers
  • Website hosting and infrastructure providers
  • Analytics providers
  • Marketing platforms
  • Advertising platforms
  • Customer-support services
  • Accounting services
  • Tax services
  • Fraud-prevention services
  • Security providers
  • Website applications and integrations
  • Legal or compliance providers

Information is provided as reasonably necessary for the provider to perform the relevant service.

Some providers may independently determine how they process certain information and may maintain their own privacy policies.

Shipping

10. Shipping and Delivery Information

To fulfill an order, SSB may provide shipping and delivery information to carriers and related service providers.

This may include:

  • Recipient name
  • Shipping address
  • Email address
  • Phone number when required
  • Tracking information
  • Package information
  • Order reference information

Once information is transmitted to an independent carrier or delivery provider, that provider may process the information according to its own privacy practices and legal obligations.

Cookies and Tracking

11. Cookies and Similar Technologies

The SSB website and Shopify platform may use cookies, pixels, local storage, tags, and similar technologies.

These technologies may support:

  • Essential website operation
  • Security
  • Cart functionality
  • Checkout
  • Customer accounts
  • Fraud prevention
  • Remembered settings
  • Customer privacy preferences
  • Analytics
  • Site-performance measurement
  • Marketing measurement
  • Advertising
  • Personalization
  • Region settings
  • Consent management

Some technologies are necessary for the website to function.

Other technologies may be subject to consent or opt-out requirements depending on the visitor's location.

Shopify provides tools for configuring cookie banners and data-sharing opt-out controls by region.

12. Cookie Choices

Depending on your location and the privacy settings active on the store, you may be able to control certain technologies through:

  • The SSB cookie banner
  • Shopify customer privacy controls
  • A data-sharing opt-out page
  • Browser controls
  • Device settings
  • Applicable opt-out mechanisms

Rejecting or disabling certain cookies may affect:

  • Cart behavior
  • Checkout
  • Customer accounts
  • Saved preferences
  • Analytics
  • Personalization
  • Other website features

Essential technologies may remain active where necessary to operate the store.

Advertising and Data Sharing

13. Sale or Sharing of Personal Information

The Sub Space Boutique does not sell customer lists or client identities to third parties for money.

However, certain privacy laws use broader definitions of terms such as sale, sharing, targeted advertising, or cross-context behavioral advertising.

Depending on the advertising, analytics, Shopify, or third-party technologies enabled on the store, certain website activity may fall within those broader definitions.

Where legally required, SSB will provide an applicable opt-out mechanism through Shopify or another privacy-control system.

California law, for businesses to which it applies, recognizes rights that can include access, deletion, correction, and opting out of certain sale or sharing of personal information.

14. Global Privacy Control and Similar Signals

Where required by applicable law and supported by the systems used by the store, recognized browser-based privacy signals such as Global Privacy Control may be honored for applicable processing.

The availability and effect of those signals can depend on:

  • The visitor's jurisdiction
  • Shopify settings
  • Consent-management settings
  • Enabled advertising technologies
  • Browser configuration

Marketing

15. Email and Marketing Communications

If you voluntarily subscribe, opt in at checkout, or otherwise consent to marketing, SSB may send communications involving:

  • New releases
  • Available Work
  • Commission availability
  • Ledger additions
  • Workshop announcements
  • Tool care
  • Education
  • New materials
  • House announcements
  • Events
  • Product information

Marketing consent is separate from transactional communications.

You may unsubscribe from marketing emails through the unsubscribe mechanism contained in the message or through another available privacy or account control.

Unsubscribing from marketing does not prevent SSB from sending necessary transactional communications concerning:

  • Orders
  • Payments
  • Commission status
  • Build Records
  • Shipping
  • Customer service
  • Security
  • Policy changes when appropriate
  • Other operational matters

The Ledger and Public Documentation

16. Product Photography, The Ledger, and Portfolio Use

SSB may photograph and document completed work for:

  • Internal production records
  • The Ledger
  • Product examples
  • Educational materials
  • Portfolio use
  • Website content
  • Social media
  • Marketing
  • Historical documentation

Public documentation may identify characteristics of the work, including:

  • Tool type
  • Wood species
  • Handle configuration
  • Leather
  • Finish
  • Engraving style
  • Build features
  • General build description
  • Product photography

Public product documentation will not intentionally include:

  • Private customer contact information
  • Billing information
  • Shipping addresses
  • Private communications
  • Customer account information
  • Payment information

A client's real name, identifiable private information, confidential correspondence, or other personally identifying commission details will not intentionally be published merely because the client commissioned the work.

Where SSB wishes to use identifying client information publicly, permission may be requested.

17. Engraving and Privacy

A commissioned piece may contain names, initials, phrases, artwork, symbols, or other personally meaningful content.

Photographs of completed work may therefore unintentionally reveal information contained in the physical design itself.

SSB may choose to:

  • Exclude the piece from public documentation
  • Obscure identifying information
  • Photograph the piece from another angle
  • Use only non-identifying details
  • Request permission before publishing sensitive personalization

Clients who believe an engraving contains particularly private information should notify SSB before the commission is completed or photographed.

Data Retention

18. How Long We Keep Information

SSB retains information for as long as reasonably necessary for legitimate business and legal purposes.

These purposes may include:

  • Completing orders
  • Maintaining Build Records
  • Maintaining historical production documentation
  • Customer service
  • Tool care
  • Repair reference
  • Fraud prevention
  • Accounting
  • Tax compliance
  • Legal compliance
  • Dispute resolution
  • Security
  • Recordkeeping

Custom commission records may be retained longer than ordinary website-interaction data because they form part of the build history of an individually made piece.

Information may ultimately be:

  • Deleted
  • Anonymized
  • Aggregated
  • Archived

when it is no longer reasonably needed, subject to legal and operational requirements.

19. Order and Financial Records

Certain transaction records may need to be retained even after a customer asks for deletion because SSB may have obligations involving:

  • Accounting
  • Taxes
  • Fraud prevention
  • Chargebacks
  • Order documentation
  • Legal compliance
  • Dispute resolution

A privacy deletion request therefore does not necessarily require deletion of every record associated with a transaction.

Security

20. Security Practices

SSB uses reasonable administrative, operational, and technical measures intended to protect personal information.

Relevant protections may include protections provided by Shopify and other service providers.

No website, email provider, cloud service, device, transmission method, or storage system can guarantee absolute security.

Clients should use reasonable precautions, including:

  • Secure passwords
  • Trusted devices
  • Accurate contact information
  • Appropriate account security
  • Care when sending sensitive information

Do not send unnecessary highly sensitive information through ordinary email, contact forms, order notes, or commission fields.

Privacy Rights

21. Your Privacy Choices

Depending on where you live and which privacy laws apply, you may have rights involving:

  • Access to personal information
  • Confirmation that information is being processed
  • Correction of inaccurate information
  • Deletion of certain information
  • A copy of certain information
  • Data portability
  • Restriction of certain processing
  • Objection to certain processing
  • Withdrawal of marketing consent
  • Opt-out of certain targeted advertising
  • Opt-out of certain sale or sharing of information
  • Information concerning privacy practices
  • Appeal of certain privacy-request decisions where required

Not every right applies in every jurisdiction or to every business.

Shopify also provides customer privacy controls that can include cookie preferences and data-sharing opt-outs depending on store settings and region.

22. Privacy Requests

To submit a privacy request, contact The Sub Space Boutique using the contact information below or use an applicable privacy control provided on the website.

SSB may need to verify your identity before providing, correcting, or deleting personal information.

Verification helps prevent one person from improperly accessing another person's information.

We may request information reasonably necessary to match the request to existing records.

23. Limits on Privacy Requests

A request may be denied or limited where permitted by law, including when information must be retained for:

  • Active orders
  • Contract performance
  • Tax records
  • Accounting
  • Fraud prevention
  • Security
  • Legal claims
  • Dispute resolution
  • Regulatory compliance
  • Exercise or defense of legal rights
  • Internal records that applicable law permits us to retain

If a request cannot be completed in full, SSB may explain the reason when required.

State Privacy Rights

24. United States State Privacy Laws

Certain U.S. states provide residents with additional privacy rights.

Where an applicable state privacy law applies to SSB and to the particular request, SSB will process qualifying privacy requests in accordance with that law.

Rights may include:

  • Access
  • Correction
  • Deletion
  • Portability
  • Opt-out of certain targeted advertising
  • Opt-out of certain sale or sharing
  • Other rights established by applicable law

The availability of a particular right depends upon the jurisdiction and whether the law applies to the business.

25. California Privacy

California provides qualifying consumers with privacy rights that may include the right to:

  • Know certain information about collection and use
  • Request access
  • Request deletion
  • Request correction
  • Opt out of certain sale or sharing
  • Limit certain uses of sensitive personal information where applicable
  • Exercise applicable privacy rights without unlawful discrimination

Those rights apply when the business and processing fall within the scope of California law. California's current statutory thresholds mean not every small business is subject to the CCPA.

Where applicable, SSB will honor qualifying California privacy requests.

International Visitors

26. International Processing

The Sub Space Boutique is based in the United States.

If you access the store from another country, personal information may be processed in:

  • The United States
  • Locations where Shopify operates
  • Locations where payment providers operate
  • Locations where other service providers operate

International transfers may therefore occur as part of operating the website and fulfilling orders.

Shopify provides contractual and technical mechanisms addressing international processing and transfers under applicable privacy frameworks.

Children and Minors

27. Adults Only

The Sub Space Boutique is intended for adults.

SSB does not knowingly solicit orders from children or knowingly collect personal information from minors for the purpose of selling SSB discipline tools.

The website, Tool Builder, commissioned implements, and related adult lifestyle content are intended for adults only.

If SSB learns that a minor has submitted personal information in connection with an adult-only order or commission, SSB may:

  • Refuse the order
  • Cancel the inquiry
  • Delete information where appropriate
  • Take other reasonable steps consistent with applicable law

Legal and Safety Disclosures

28. When Information May Be Disclosed

SSB may use, preserve, or disclose information where reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful legal process
  • Respond to a valid governmental request
  • Protect SSB's legal rights
  • Protect customers
  • Prevent fraud
  • Investigate suspected misuse
  • Enforce store terms
  • Resolve disputes
  • Protect website security
  • Protect payment systems
  • Protect the commission process
  • Address threats, abuse, or unlawful activity
  • Establish, exercise, or defend legal claims

SSB does not provide customer information merely because an informal third party asks for it.

Business Changes

29. Business Transfer

If The Sub Space Boutique is reorganized, sold, merged, transferred, or otherwise undergoes a change in ownership or control, business records may be transferred as part of that transaction where legally permitted.

Any successor handling personal information would remain subject to applicable privacy obligations.

Changes to This Policy

30. Policy Updates

SSB may revise this Privacy Policy when necessary to reflect changes in:

  • Law
  • Shopify requirements
  • Customer privacy settings
  • Website technology
  • Advertising tools
  • Analytics
  • Store integrations
  • Commission systems
  • Business operations
  • Security practices
  • House standards

The current version will be posted on the website with its effective date.

Where applicable law requires additional notice or consent for a material change, SSB will provide it.

Contact

31. Privacy Contact

Questions concerning this Privacy Policy, personal information, customer privacy controls, or privacy requests may be directed to:

The Sub Space Boutique

Email: commissions.subspace@gmail.com
Website: thesubspaceboutique.com

Please include enough information to allow SSB to identify and respond to the request without submitting unnecessary sensitive information.

The Sub Space Boutique

Client trust is part of the build standard.

NOT KINK. DISCIPLINE.