Privacy policy

Privacy Policy

The Sub Space Boutique

Effective Date: April 29, 2026

The Sub Space Boutique respects the privacy of every client, visitor, and commission holder who interacts with the House.

We collect only the information needed to operate the site, process orders, review commissions, build client records, ship completed work, provide customer support, and maintain the integrity of our bench process.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and what choices you have.

1. Information We Collect

We may collect information from you when you visit the website, submit a Build Record, place an order, contact the House, join a mailing list, or interact with our Shopify store.

This may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment status
  • Commission details
  • Tool selections
  • Wood selections
  • Finish selections
  • Engraving text
  • Engraving notes
  • Artwork links or reference files you choose to provide
  • Build notes
  • Communication history
  • Product preferences
  • Website usage information
  • Device, browser, and cookie data

We do not intentionally request highly sensitive personal information. Clients should not submit private medical information, explicit personal identity information, or unnecessary intimate details through the Tool Builder, contact forms, order notes, or email.

2. Build Records and Commission Information

When you submit a custom commission through the Tool Builder or another approved commission path, the information you provide may become part of an internal Build Record.

A Build Record may include:

  • Client name
  • Contact information
  • Tool type
  • Wood species
  • Handle selection
  • Body selections
  • Finish oil
  • Engraving details
  • Artwork references
  • Commission notes
  • Full Build Price
  • Payment Status
  • House Terms acceptance
  • Consent & Safety acceptance
  • Production status
  • Shipping status
  • Internal bench notes

This information is used to review the commission, determine compatibility with House standards, manage bench release, build the piece, communicate with the client, and maintain accurate production records.

3. How We Use Your Information

We may use collected information to:

  • Process orders
  • Process Full Build Price payments
  • Confirm payment status
  • Review Build Records
  • Conduct House Review
  • Determine material compatibility
  • Confirm commission scope
  • Communicate about orders or commissions
  • Prepare, build, finish, document, and ship tools
  • Provide customer support
  • Maintain internal bench records
  • Maintain Lineage, Ledger, or archive records
  • Prevent fraud or misuse
  • Improve website performance
  • Improve customer experience
  • Send marketing emails when consent has been given
  • Comply with legal, tax, accounting, and operational obligations

We do not use client information to create public-facing Ledger entries unless the information is client-safe or the client has given permission for identifying details to be used.

4. Payment Information

Payments are processed through Shopify and its payment providers.

The Sub Space Boutique does not directly store full credit card numbers or complete payment card credentials. Payment processing is handled through Shopify’s secure checkout and related payment systems.

We may receive and retain order-related payment information such as:

  • Payment status
  • Order number
  • Transaction confirmation
  • Billing information
  • Fraud review indicators
  • Refund status, when applicable

This information is used for order fulfillment, accounting, fraud prevention, customer support, and commission recordkeeping.

5. Shopify, Service Providers, and Third Parties

The Sub Space Boutique operates through Shopify. Shopify and related service providers may process information necessary to run the store, process checkout, manage orders, calculate taxes, prevent fraud, and support customer privacy settings.

We may also share limited information with service providers that help operate the business, including:

  • Payment processors
  • Shipping carriers
  • Email service providers
  • Analytics tools
  • Website apps or integrations
  • Customer support tools
  • Accounting or tax tools
  • Fraud prevention tools
  • Legal or compliance providers, when necessary

These providers receive only the information needed to perform their function.

6. Shipping and Delivery

To ship an order, we may share necessary delivery information with shipping carriers and fulfillment-related services.

This may include:

  • Name
  • Shipping address
  • Email address
  • Phone number, if required by the carrier
  • Tracking information
  • Order reference information

The Sub Space Boutique is not responsible for the privacy practices of shipping carriers once information is provided for delivery purposes.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to operate the store, remember preferences, support checkout, measure site performance, prevent fraud, and improve the browsing experience.

Cookies may be used for:

  • Essential website function
  • Cart and checkout operation
  • Site analytics
  • Performance measurement
  • Fraud prevention
  • Marketing or retargeting, where enabled
  • Region, consent, or preference settings

You may be able to control cookies through your browser settings, device settings, Shopify customer privacy tools, or any cookie banner presented on the website.

Disabling cookies may affect site performance, cart behavior, checkout, or certain website features.

8. Email and Marketing

If you subscribe to emails, submit a form, or opt into marketing, we may use your email address to send updates related to:

  • Product releases
  • Ledger additions
  • Bench status
  • Provisions
  • Tool care
  • House announcements
  • Educational content
  • Commission availability

You may unsubscribe from marketing emails using the unsubscribe link included in the email or by contacting the House directly.

Transactional emails related to orders, Build Records, payment status, shipping, policy notices, or customer support may still be sent when necessary.

9. Client Submissions, Artwork, and Engraving References

Clients may submit engraving text, artwork references, image links, design notes, or other materials for commission review.

By submitting these materials, you confirm that:

  • You have the right to provide them
  • They do not violate another person’s rights
  • They are not unlawful
  • They are not abusive, exploitative, or unsafe
  • They are within the scope of the commission request

The House may retain submitted materials as part of the Build Record, proofing process, internal production notes, or commission archive.

The House reserves the right to refuse, remove, or disregard submitted materials that conflict with House Terms, safety standards, legal requirements, or brand scope.

10. Public Ledger and Archive Use

The Sub Space Boutique may photograph, document, or archive completed works for internal records, portfolio use, educational content, product display, or Ledger presentation.

Public-facing Ledger or portfolio content may include:

  • Tool name
  • Wood species
  • Tool type
  • Finish style
  • Engraving style
  • Build description
  • Product photography

Public-facing content will not intentionally include private client contact information.

Client names, personal identifiers, private messages, or confidential commission details will not be used publicly unless approved or voluntarily provided for that purpose.

11. Data Retention

We retain information for as long as needed to operate the business, complete orders, maintain commission records, satisfy legal obligations, resolve disputes, prevent fraud, support tax and accounting records, and preserve internal build documentation.

Custom commission records may be retained longer than ordinary retail records because they support:

  • Build history
  • Tool documentation
  • Lineage records
  • Client support
  • Repair or care reference
  • Internal production history
  • Legal and accounting obligations

When information is no longer needed, we may delete, anonymize, or archive it in accordance with business and legal requirements.

12. Security

The Sub Space Boutique uses reasonable administrative, technical, and operational safeguards to protect personal information.

No website, platform, email system, or online service can guarantee absolute security. Clients are responsible for using secure devices, safe passwords, and careful judgment when submitting information online.

Do not submit unnecessary sensitive information through order notes, contact forms, email, or the Tool Builder.

13. Your Privacy Rights

Depending on your location, you may have the right to request:

  • Access to personal information we hold about you
  • Correction of inaccurate information
  • Deletion of certain information
  • A copy of certain information
  • Restriction or objection to certain uses
  • Information about how your data is used
  • Opt-out of certain marketing or tracking uses, where applicable

Some requests may be limited by legal, tax, fraud-prevention, order-processing, dispute-resolution, or recordkeeping obligations.

To make a privacy request, contact the House using the contact information listed below.

14. California and Other State Privacy Rights

Some states provide additional privacy rights to residents.

Where applicable, you may have rights related to access, deletion, correction, portability, and certain opt-out choices.

The Sub Space Boutique does not knowingly sell personal information in the ordinary meaning of selling client lists or direct client identity information for money.

Some website tools, cookies, analytics, or advertising technologies may be treated as “sharing” or targeted advertising under certain privacy laws. Where required, customer privacy controls, cookie settings, or opt-out options may be provided through Shopify or website privacy tools.

15. Children’s Privacy

The Sub Space Boutique does not sell to children and does not knowingly collect personal information from minors.

This website, its tools, its commissions, and its provisions are intended for adults only.

If we learn that a minor has submitted personal information, we may delete the information and refuse the order or inquiry.

16. Legal Compliance and Protection of the House

We may use or disclose information when necessary to:

  • Comply with law
  • Respond to lawful requests
  • Protect the rights of the House
  • Protect client safety
  • Prevent fraud
  • Enforce House Terms
  • Resolve disputes
  • Investigate misuse
  • Protect the security of the website, store, or bench process

The House reserves the right to refuse unsafe, unlawful, abusive, fraudulent, or out-of-scope activity.

17. International Visitors

If you access the website from outside the United States, your information may be processed in the United States or by service providers operating in other jurisdictions.

By using the website, submitting information, or placing an order, you understand that your information may be processed where our business, Shopify, payment providers, or service providers operate.

18. Changes to This Privacy Policy

The Sub Space Boutique may update this Privacy Policy when needed to reflect changes in law, platform requirements, business operations, Shopify settings, website tools, or House standards.

The updated policy will be posted on this page with a revised effective date.

Continued use of the website after updates means you accept the revised policy.

19. Contact

For privacy questions, data requests, or policy concerns, contact:

The Sub Space Boutique
Email: commissions.subspace@gmail.com
Website: thesubspaceboutique.com

We do not treat client trust as disposable.

Not kink. Discipline.