Terms of the Build

The Sub Space Boutique serves adults who are at least eighteen years of age.

By placing an order, the customer confirms that:

• They are at least eighteen years old.
• The information supplied with the order is accurate.
• The purchase is lawful in their location.
• The tool will be possessed and used only by informed, consenting adults.
• They understand that SSB tools are functional discipline implements and are not novelty items.

The Sub Space Boutique may cancel or refuse an order when age, identity, payment, intended use, or legal eligibility cannot be reasonably verified.

Electronic acceptance has the same intended effect as written acceptance.

The customer accepts these Terms by completing any of the following:

• Selecting the required Terms checkbox.
• Submitting a Build Record.
• Completing commission payment.
• Approving a revised build.
• Authorizing production through a private build link.
• Providing written approval to proceed.

The customer should save or print a copy of these Terms and the Build Record for their records.

SSB may suspend communication, decline future work, cancel an unstarted commission, or restrict service when a customer engages in:

• Threats or harassment.
• Fraud or attempted fraud.
• Chargeback abuse.
• Repeatedly false claims.
• Discriminatory abuse.
• Unlawful requests.
• Attempts to bypass payment or platform safeguards.
• Conduct that interferes with safe production or business operations.

A legitimate customer-service concern may be raised directly and will not, by itself, affect service eligibility.

A commission ordinarily moves through the following stages:

1. Build selections are submitted.
2. The Build Total is paid in full.
3. The commission enters Build Review.
4. Materials and requested features are evaluated.
5. The build is released for production.
6. The tool is shaped, engraved, drilled, wrapped, finished, or otherwise completed as applicable.
7. The completed tool undergoes final inspection.
8. Documentation is prepared.
9. The order enters shipment preparation.
10. Tracking is issued after carrier acceptance.

A submitted commission is not automatically entitled to production. Every build remains subject to Build Review.

Build Review confirms whether the requested combination can be produced safely, accurately, and to the SSB Standard.

The Sub Space Boutique may:

• Approve the build as submitted.
• Request clarification.
• Recommend a construction adjustment.
• Substitute an unavailable material only with customer approval.
• Decline an engraving, material, configuration, or requested feature.
• Refuse any build that cannot be completed responsibly or to the required standard.

Payment does not require SSB to produce a build that is structurally unsound, technically unworkable, unlawful, outside available capabilities, or inconsistent with the SSB Standard.

When SSB declines an entire commission before production begins, the customer will receive a refund for the declined build.

The selections attached to the order form the controlling Build Record.

The Build Record may include:

• Tool type and dimensions.
• Wood species or primary material.
• Handle treatment.
• Finish selection.
• Stud or hole configuration.
• Engraving text.
• Engraving orientation.
• Artwork files.
• Special instructions.
• Customer-approved modifications.

The customer is responsible for reviewing spelling, punctuation, capitalization, dates, symbols, placement instructions, uploaded artwork, shipping information, and all other submitted details before payment.

SSB is not responsible for reproducing customer-submitted information exactly as the customer supplied it.

Messages, comments, reference images, and informal discussions do not modify the Build Record unless SSB confirms the modification in writing.

Custom Builder previews, wood samples, product photographs, mockups, masks, overlays, and digital renderings are visual planning aids.

They do not guarantee:

• Exact wood grain.
• Exact color.
• Exact figure placement.
• Exact contrast.
• Exact engraving depth or burn tone.
• Exact leather texture.
• Microscopically exact stud placement.
• Exact screen-to-object color matching.

The finished physical tool, not the digital preview, is the final product.

SSB will preserve the approved configuration while making minor construction adjustments necessary for strength, alignment, balance, finish quality, or safe production.

Change requests must be submitted in writing.

A requested change is not approved until SSB confirms it.

Before production begins, SSB may accept reasonable changes. A revised Build Total may apply.

After materials have been reserved, cut, shaped, drilled, engraved, wrapped, stained, oiled, sealed, or otherwise placed into production:

• Changes may be refused.
• Previously completed work may be irreversible.
• Additional material and labor charges may apply.
• The production window may restart or be extended.
• A requested redesign may require a new commission.

SSB will not alter a completed tool merely because the customer later prefers a different selection.

A commission may be paused when SSB requires information, approval, corrected artwork, a material selection, an address correction, or another customer decision.

Time spent awaiting the customer does not count against the stated production estimate.

When the customer does not respond after reasonable contact attempts, SSB may:

• Hold the build.
• Remove it from the active production schedule.
• Complete the build using the existing approved Build Record when sufficient information exists.
• Cancel the unstarted portion of the commission when production cannot responsibly proceed.

No shipment will be released without a valid delivery address.

The price displayed at submission is the Build Total for the recorded configuration unless a pricing or technical error is identified during Build Review.

Full payment is required before production begins.

The Build Total is not a deposit. There is no remaining balance unless the customer later authorizes an additional paid modification.

The Build Total may include:

• Tool form.
• Wood species or other primary material.
• Material-tier adjustments.
• Finish selections.
• Edge treatment.
• Studding or hardware.
• Leather wrapping.
• Basic or advanced engraving.
• Uploaded artwork processing.
• Other approved custom work.
• Applicable taxes and shipping.

Any additional work requested after submission must be separately approved and paid before that work is performed.

SSB may correct a clear pricing, calculation, product-configuration, or technical error discovered during Build Review.

When a correction increases the Build Total, the customer may approve and pay the difference, revise the build, or cancel before production begins.

SSB is not required to complete a commission at a price created by an obvious platform, coding, calculation, or configuration error.

Customers should contact Customer Care before initiating a payment dispute so the order record and available remedy can be reviewed.

A chargeback does not cancel a commission, reverse completed production, or transfer ownership of unpaid goods.

SSB may pause production or shipment while a payment dispute is active.

Fraudulent or materially false payment disputes may result in cancellation of service, recovery action, refusal of future orders, or submission of relevant records to the payment provider.

Wood, leather, rattan, and other natural materials are not visually uniform.

Natural characteristics may include:

• Grain variation.
• Color variation.
• Mineral streaks.
• Figure changes.
• Small knots.
• Pores.
• Texture changes.
• Dark or light areas.
• Natural oxidation.
• Finish absorption differences.

These characteristics are not defects when they do not impair the integrity or intended function of the tool.

Product photographs and species samples represent the general character of a material. They do not guarantee that the customer’s tool will carry an identical grain pattern or color distribution.

Material availability may change between submission and Build Review.

SSB may refuse material that is:

• Structurally unsuitable.
• Unstable.
• Improperly dried.
• Cracked or compromised.
• Unsafe for the selected tool form.
• Unavailable in the required dimensions.
• Unable to meet the SSB Standard.

No material substitution will be made without customer approval.

When an approved material becomes unavailable, the customer may select an available alternative, authorize a revised build, or cancel the affected build before production begins.

Customer-supplied wood, leather, artwork, hardware, or other materials require prior written approval.

SSB may refuse customer-supplied material for any construction, safety, quality, provenance, contamination, legal, or technical concern.

Natural or hidden defects may not become visible until customer-supplied material is cut, shaped, engraved, drilled, sanded, or finished.

SSB is not responsible for hidden defects, internal fractures, improper drying, contamination, instability, or failure inherent in customer-supplied material.

Customer-supplied material that is damaged or consumed during an authorized attempt to complete the build is not automatically replaceable by SSB.

Every commissioned tool is individually made and may show minor evidence of the craft process.

Small variations in contour, finish absorption, alignment, surface texture, edge treatment, engraving tone, hardware seating, or leather tension are not defects when the tool remains structurally sound, functional, and consistent with the approved Build Record.

Every production window is an estimate unless SSB expressly guarantees a specific shipment date in writing.

Production time may be affected by:

• Material availability.
• Material conditioning.
• Build complexity.
• Engraving preparation.
• Finish curing.
• Weather or humidity.
• Equipment maintenance.
• Order volume.
• Supplier delays.
• Customer response time.
• Required design corrections.
• Events outside reasonable control.

Craft production cannot always be accelerated without compromising the finished tool.

When a delay requires customer notice or consent, SSB will provide the available options, including continued production or cancellation where applicable.

Engraving is completed according to the tool’s available engraving surface, the selected engraving level, and the information contained in the Build Record.

Not every tool form supports every engraving option.

• Paddle engraving availability and pricing may differ by paddle form.
• The Consequence Cane may support engraving within its available flat engraving face.
• The Course Correction Cane does not support engraving.
• Basic Text is limited to the character allowance displayed in the builder.
• Tool-specific restrictions displayed in the Custom Builder form part of these Terms.

A blank engraving field does not authorize engraving and does not create an engraving charge.

SSB may reject or require modification of content that:

• Cannot be reproduced clearly.
• Exceeds the available engraving area.
• Creates a structural concern.
• Requires detail beyond the selected engraving level.
• Violates intellectual-property rights.
• Contains unlawful material.
• Is inconsistent with SSB production standards.

Engraving depth, tone, contrast, and edge definition naturally vary by species, grain density, material color, and artwork detail.

The customer confirms that they own or possess sufficient permission to use every word, image, symbol, logo, design, photograph, or artwork file submitted for reproduction.

The customer remains responsible for claims arising from unauthorized customer-supplied content.

Submission of content grants SSB a limited right to reproduce, resize, simplify, trace, convert, position, engrave, photograph, and document that content solely as necessary to review, produce, record, and service the commissioned build.

SSB may require a transparent, high-contrast, production-ready file or may simplify artwork when required by the engraving process.

The customer must review all engraving text, punctuation, capitalization, dates, names, symbols, orientation, artwork, and placement selections before payment.

SSB is not responsible for correcting information that was submitted incorrectly and reproduced according to the Build Record.

Commissioned, personalized, altered, and made-to-order tools cannot be returned for preference, remorse, relationship changes, or dissatisfaction with natural material variation.

Before Production Begins

A cancellation request may be submitted before production begins.

Any approved refund may exclude costs already committed specifically to the build, including nonreturnable special-order materials, approved outside services, or other documented nonrecoverable expenses.

After Production Begins

Once material has been cut, shaped, drilled, engraved, wrapped, finished, or otherwise entered production, the commission becomes final and nonrefundable.

Completed Commissions

Completed commissions are final sale.

Failure to collect, accept, or use a completed tool does not create a right to a refund.

SSB Cancellation

When SSB cancels a commission before completing the build, the customer will be refunded for the unproduced portion unless the cancellation resulted from fraud, an unlawful request, abusive conduct, a payment dispute, or another material violation of these Terms.

Nothing in this section limits a right that cannot lawfully be waived.

These Terms primarily govern custom commissions.

Available Work, standard catalog products, Bench Editions, care products, accessories, and other noncommission items may also be governed by the product listing and the general Refund Policy.

A standard product does not become a commission merely because the customer selected an available standard option.

A standard product that is engraved, altered, resized, wrapped, drilled, finished to request, or otherwise personalized becomes a custom item and is subject to the custom-build cancellation rules.

When SSB makes a material production error that causes the finished tool to materially depart from the approved Build Record, SSB will determine the appropriate correction.

The available correction may include:

• Repair.
• Refinishing.
• Replacement.
• Remaking the affected component.
• Store credit.
• Partial refund.
• Full refund of the affected item.

The appropriate remedy depends on the nature of the error and whether the tool can be brought into conformity with the Build Record.

SSB is not responsible for errors contained in customer-submitted spelling, artwork, selections, measurements, addresses, or instructions.

Every commissioned tool is inspected before shipment for:

• Structural integrity.
• Surface condition.
• Edge condition.
• Hardware security.
• Handle construction.
• Engraving completion.
• Finish quality.
• Alignment.
• Build Record conformity.
• General presentation.

Handmade construction may show minor evidence of the making process. Minor variations that do not affect structure, function, or the approved design are not defects.

SSB may repair, refinish, remake, or withhold a tool that does not pass final inspection.

The customer must inspect the shipment promptly after delivery.

Visible damage, missing contents, or a material production error should be reported to Customer Care within seven calendar days of confirmed delivery.

The report should include:

• Order information.
• A description of the concern.
• Photographs of the tool.
• Photographs of the exterior packaging.
• Photographs of the interior packaging.
• Photographs of any carrier damage.
• The shipping label when relevant.

Packaging should be retained until the claim is resolved.

Failure to report visible damage promptly may limit the ability to pursue a carrier claim or verify when the damage occurred.

Eligible commissioned tools may receive:

• A Build Record.
• Care documentation.
• Commission documentation.
• A Legacy Number.
• Build-tracker access.
• A Ledger Archive entry.

Documentation varies by product path.

Bench Editions, standard catalog items, care products, accessories, replacement components, and other noncommission products do not automatically receive a Legacy Number.

A Legacy Number identifies the recorded build. It is not a warranty registration, ownership certificate, appraisal, or guarantee of future resale value.

Documentation remains valid only for the tool with which it was issued.

SSB may photograph or record a completed build for:

• Internal production records.
• Quality control.
• The Ledger Archive.
• Portfolio use.
• Educational material.
• Website content.
• Social media.
• Advertising.
• Documentation of craftsmanship.

Customer names, contact details, private communications, and identifying order information will not be intentionally published without permission.

A customer requesting that the finished tool remain outside public-facing photography must submit the request in writing before production begins. The restriction is effective only when SSB confirms it in writing.

Internal documentation may still be retained as required for business, legal, production, or customer-service records.

The customer is responsible for providing a complete and accurate shipping address.

SSB is not responsible for:

• Delivery delays caused by the carrier.
• Incorrect addresses supplied by the customer.
• Failed delivery attempts.
• Packages refused by the recipient.
• Packages held because of local restrictions.
• Customs delays.
• Import duties, taxes, brokerage charges, or destination fees.
• Redelivery or reshipment costs caused by customer error.

A request to change the shipping address after payment must be approved before shipment.

Tracking is supplied when available after carrier acceptance.

Orders are packaged discreetly. Exterior packaging does not require explicit product language.

The customer is responsible for confirming that the ordered product may lawfully be imported, possessed, and received in the destination country or region.

SSB may refuse an international shipment when legal, carrier, customs, documentation, or delivery conditions create an unacceptable risk.

International customers are responsible for all duties, taxes, brokerage fees, customs charges, inspections, and import requirements.

A package rejected, abandoned, confiscated, returned, or destroyed because of destination restrictions does not automatically qualify for a refund.

SSB is not responsible for delay or inability to perform caused by events outside reasonable control, including:

• Severe weather.
• Fire or flooding.
• Utility interruption.
• Equipment failure.
• Carrier disruption.
• Supplier failure.
• Material shortages.
• Government action.
• Illness or emergency.
• Labor interruption.
• Cyberattack.
• Platform outage.
• Other comparable events.

SSB will communicate material delays and provide any options required by applicable law.

The customer is responsible for following all care instructions supplied with the tool or published through Customer Care.

Unless expressly designed for such conditions, tools should not be:

• Submerged in water.
• Placed in a dishwasher.
• Stored while wet.
• Exposed to extreme heat.
• Left in direct sunlight for extended periods.
• Stored against heaters or vents.
• Exposed to severe humidity changes.
• Treated with unapproved household cleaners.
• Modified, drilled, sanded, cut, burned, sealed, or refinished by an unauthorized party.

Wood movement, finish damage, corrosion, leather deterioration, rattan failure, or hardware loosening caused by improper care is not a production defect.

The owner must inspect the tool before every use.

Use must stop immediately when the tool shows:

• Cracking.
• Splitting.
• Loose hardware.
• Damaged leather.
• Frayed rattan.
• Severe warping.
• Sharp damage.
• Finish contamination.
• Structural movement.
• Any other condition that may make continued use unsafe.

A damaged tool must not be used until it has been evaluated or properly repaired.

SSB tools are intended only for lawful, informed, consensual adult use.

The purchaser and user are responsible for:

• Obtaining clear consent.
• Establishing limits.
• Understanding the tool.
• Selecting an appropriate intensity.
• Avoiding vulnerable anatomy.
• Monitoring physical and emotional condition.
• Stopping when consent is withdrawn.
• Seeking qualified medical assistance when needed.
• Keeping the tool away from children and unauthorized users.

No product description, educational material, alignment result, discipline-style description, or customer communication constitutes medical, psychological, legal, or professional safety advice.

The purchaser accepts responsibility for possession, storage, maintenance, transfer, and use of the tool.

SSB is not responsible for injury, property damage, unlawful conduct, nonconsensual conduct, negligent use, excessive force, unauthorized modification, improper maintenance, or use inconsistent with supplied guidance.

To the fullest extent permitted by law, SSB’s liability arising from a product or commission will not exceed the amount paid for the affected item.

This limitation does not apply where liability cannot lawfully be excluded or limited.

SSB retains ownership of its:

• Tool profiles.
• Handle silhouettes.
• Construction methods.
• Product names.
• Templates.
• Builder systems.
• Engraving layouts.
• Photography.
• Renderings.
• Website content.
• Maker’s marks.
• Brand language.
• Original designs.

Purchasing a tool transfers ownership of the physical item. It does not transfer ownership of SSB intellectual property or grant permission to reproduce the design commercially.

Customer ownership of submitted artwork remains subject to the customer’s existing rights and the limited production authorization granted under these Terms.

Customer information is used to process orders, communicate about builds, provide tracking, maintain business records, prevent fraud, and meet legal obligations.

SSB does not require public disclosure of a customer’s identity, relationship structure, title, dynamic, or private personal information as a condition of commissioning a tool.

Customers should not submit information that is unnecessary to the build.

Order information may be retained as required for accounting, tax, fraud-prevention, production, legal, and customer-service purposes.

A commission is created for the purchasing customer.

The right to approve modifications, request cancellation, receive private build information, change the delivery address, or direct production does not automatically transfer to another person.

SSB may require verification before discussing or modifying a commission.

Physical ownership of a completed tool may be transferred by the customer where lawful, but SSB is not required to revise the original Build Record or Legacy Number.

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where another jurisdiction’s nonwaivable consumer law applies.

Any dispute not resolved directly between the parties will be handled in an appropriate court with jurisdiction over the matter. Where legally permitted, venue will lie in Washington County, New York.

When any portion of these Terms is determined to be unlawful or unenforceable, that portion will be limited or removed only to the extent necessary.

The remaining Terms will continue in effect.

The applicable product page, Build Record, checkout record, written SSB approvals, Refund Policy, Privacy Policy, Consent and Safety guidance, and these Terms form the agreement governing the commission.

When a direct conflict exists:

1. A later written modification expressly approved by SSB controls the affected selection.
2. The Build Record controls the physical configuration.
3. These Terms control the commission process.
4. Mandatory law controls where it cannot be waived.

No informal statement modifies the agreement unless SSB confirms the modification in writing.

SSB may revise these Terms as products, processes, systems, or legal requirements change.

The version accepted when the customer submits and pays for the commission governs that commission unless both parties later agree otherwise in writing.

The effective date appears at the beginning of this page.