Shipping policy

Shipping Policy

The Sub Space Boutique

Effective Date: April 29, 2026

The Sub Space Boutique ships handmade discipline tools, finished Ledger pieces, provisions, and related House goods with controlled handling, discreet presentation, and documented fulfillment standards.

We are not a mass fulfillment warehouse. Custom commissions move through House Review, Bench Release, production, inspection, documentation, and shipment preparation before they leave the House.

Once an order is packaged, labeled, and accepted by the shipping carrier, the package is no longer in the physical control of The Sub Space Boutique.

Carrier transit, delay, theft, misdelivery, damage, failed delivery, and marked-delivered disputes are handled through the carrier.

1. Order Processing

Orders are reviewed before fulfillment.

Processing may include:

  • Payment confirmation
  • Order verification
  • Address review
  • Product availability review
  • Commission status review
  • Packaging preparation
  • Carrier label creation
  • Shipment documentation

Processing time is separate from carrier transit time.

2. Custom Commissions

Custom commissions do not ship immediately after purchase.

A custom commission follows the House process:

Build Record → House Terms Acceptance → Consent & Safety Acceptance → Full Build Price Payment → House Review → Bench Release → Production → Final Inspection → Archive / Documentation → Shipment Prep → Carrier Drop-Off

Custom commissions ship only after the piece has completed production, final inspection, documentation, and shipment preparation.

The Full Build Price is paid at submission. This is not a deposit. There is no remaining balance required under the current standard commission path.

3. Finished Ledger Pieces

Finished Ledger pieces are completed works and may ship faster than custom commissions.

Most finished Ledger pieces ship within 3–7 business days after order review unless otherwise stated on the product page or order communication.

If additional documentation, packaging, photography, or final care preparation is required, shipment may take longer.

4. Provisions and Ready-to-Ship Goods

Provisions and ready-to-ship goods generally ship within 3–7 business days after order review unless otherwise stated.

Orders containing both provisions and custom work may ship separately or together depending on the order structure, packaging requirements, and bench status.

5. Custom Commission Timelines

Custom commission timelines vary based on:

  • Bench capacity
  • Tool type
  • Wood species
  • Material availability
  • Engraving complexity
  • Handle wrap selection
  • Finish work
  • Fractal work
  • Proofing requirements
  • Weather or curing conditions
  • Production queue

Any timeline provided for a custom commission is an estimate unless expressly stated otherwise.

The House will make reasonable efforts to communicate meaningful production delays before shipment, especially where material availability, proofing, production complexity, or bench capacity affects the expected shipment window.

6. Shipping Rates

Shipping rates are calculated at checkout when available.

Shipping cost may depend on:

  • Package size
  • Package weight
  • Destination
  • Carrier service
  • Insurance availability
  • Tracking availability
  • Special handling needs

The Sub Space Boutique may update shipping rates, carrier options, and available shipping methods at any time.

7. Carriers

Orders may ship through USPS, UPS, FedEx, or another available carrier depending on package size, destination, service availability, and shipment needs.

The carrier shown at checkout or on the tracking notice may vary based on the final shipping method selected or required.

8. Transfer of Responsibility After Carrier Acceptance

Once a package is accepted by the carrier, The Sub Space Boutique is no longer responsible for the package while it is in transit.

Carrier acceptance may include:

  • Counter drop-off scan
  • Package acceptance scan
  • Carrier pickup scan
  • Tracking activation
  • Shipment possession by the carrier

After carrier acceptance, the carrier is responsible for transit, routing, delivery, handling, and delivery confirmation.

The Sub Space Boutique is not responsible for:

  • Carrier delays
  • Weather delays
  • Holiday delays
  • Misrouting
  • Missed scans
  • Failed delivery attempts
  • Packages marked delivered
  • Theft after delivery
  • Loss while in carrier possession
  • Damage caused during carrier handling
  • Packages held by the carrier
  • Packages returned because of address issues
  • Carrier refusal or delivery restriction

The House may assist with documentation when reasonable, but assistance does not guarantee replacement, refund, rebuild, credit, or claim approval.

9. Tracking

When tracking is available, tracking information will be sent to the email address or contact method provided at checkout.

Tracking may take time to update after the label is created.

A tracking number means the shipment has entered the shipping process. It does not always mean the carrier has completed the first physical scan.

Once the carrier accepts the package, all tracking movement, delay, routing, delivery, and claim questions belong to the carrier.

10. Discreet Packaging

The Sub Space Boutique ships with discretion.

Packaging is kept plain, secure, and controlled. The outside of the package will not include explicit language or unnecessary description of the contents.

Depending on carrier requirements, the return label may display the business name, sender name, shipping address, or other required shipment information.

11. Shipping Address Accuracy

The client is responsible for providing a complete, accurate, and deliverable shipping address.

The Sub Space Boutique is not responsible for delays, failed delivery, return-to-sender events, lost packages, or misdelivery caused by:

  • Incorrect address
  • Incomplete address
  • Missing apartment or unit number
  • Wrong ZIP code
  • Old address
  • Carrier delivery restriction
  • Refused delivery
  • Failure to retrieve a held package

If a package is returned because of an address issue, the client is responsible for any additional cost required to reship the order.

12. Address Changes

Address changes must be requested before the shipping label is created.

Once a label has been created or the package has been transferred to the carrier, address changes may not be possible.

The House may refuse an address change if it creates fraud concerns, carrier issues, order verification problems, or shipment risk.

13. Domestic Shipping

Orders ship within the United States where carrier service is available through checkout.

Some destinations, package types, or carrier services may be unavailable depending on order contents, package dimensions, shipping restrictions, or carrier rules.

14. International Shipping

International shipping is not part of the standard public shipping path unless specifically enabled at checkout or approved by the House.

If international shipping is approved, the client is responsible for all customs duties, import taxes, brokerage fees, local delivery charges, and compliance with local laws.

The Sub Space Boutique is not responsible for customs delays, import refusal, seizure, unpaid duties, unpaid taxes, carrier handoff issues, or restrictions imposed by another country.

15. Delivery Estimates

Carrier delivery estimates are not guarantees unless the carrier service itself provides a guaranteed delivery commitment.

The Sub Space Boutique is responsible for preparing and tendering the shipment to the carrier.

The Sub Space Boutique is not responsible for what happens inside the carrier network after acceptance.

Carrier delays may include:

  • Weather
  • Holiday volume
  • Routing delay
  • Labor disruption
  • Failed delivery attempt
  • Address issue
  • Package hold
  • Customs delay
  • Carrier scan delay

16. Delayed Shipment Before Carrier Transfer

If the House cannot ship an order within the stated shipment window, the client may be contacted with an updated timeline where required or appropriate.

For custom commissions, production timelines may shift due to the handmade nature of the work, material availability, finishing requirements, proofing needs, or bench capacity.

For ready-to-ship goods, delays before carrier transfer will be handled according to applicable order and consumer-shipping standards.

17. Lost Packages

If tracking shows that a package was accepted by the carrier and later becomes delayed, lost, or stops moving, the issue must be handled with the carrier.

The client should contact the carrier directly using the tracking number.

The Sub Space Boutique may provide shipment details, tracking information, or documentation when reasonable, but the House does not guarantee replacement, refund, rebuild, or credit for packages lost after carrier acceptance.

If carrier insurance was purchased or included, the claim outcome is controlled by the carrier’s claim process.

18. Marked Delivered but Not Received

If tracking shows delivered but the package cannot be located, the client must contact the carrier.

The client should:

  1. Check the delivery area.
  2. Check porches, side doors, garages, mailrooms, parcel lockers, and reception areas.
  3. Ask household members, neighbors, or building staff.
  4. Contact the carrier for delivery confirmation.
  5. File a carrier claim or investigation if available.
  6. Contact the House only if shipment documentation is needed.

The Sub Space Boutique is not responsible for theft, loss, misdelivery, or disappearance after carrier-confirmed delivery.

A replacement, refund, rebuild, or credit is not guaranteed for packages marked delivered by the carrier.

19. Damaged Packages

If an item arrives damaged, the client must contact the carrier and begin a damage claim.

The client should also contact the House within 72 hours of delivery if shipment documentation, packaging notes, or order confirmation is needed.

Include:

  • Order number
  • Tracking number
  • Photos of the shipping box
  • Photos of all packaging material
  • Photos of the damaged item
  • Description of the damage
  • Photos of any visible carrier damage

Do not discard the packaging until the carrier claim is resolved.

The Sub Space Boutique may assist with documentation when reasonable, but damage caused while the package is in carrier possession is a carrier issue.

Repair, replacement, refund, rebuild, partial credit, or claim support is not guaranteed.

20. Incorrect Items

If the wrong item is sent because of House error, contact The Sub Space Boutique within 72 hours of delivery.

Do not use the item.

The House will review the order and determine the proper correction, which may include return instructions, replacement, exchange, or refund.

This section applies only to House fulfillment error. It does not apply to carrier damage, delay, theft, misdelivery, or marked-delivered disputes.

21. Refused or Returned Packages

If a package is refused, unclaimed, returned to sender, or undeliverable, the client is responsible for:

  • Original shipping cost
  • Return shipping cost
  • Reshipment cost
  • Carrier fees
  • Address correction fees

Refunds are not guaranteed for refused, unclaimed, returned, or undeliverable packages.

Custom commissions remain subject to the Return & Refund Policy and the non-refundable custom-work standard once bench work, material acquisition, or client-specific production has begun.

22. Split Shipments

Orders may ship in multiple packages when needed.

This may happen when:

  • Custom work and provisions are ordered together
  • Items require different packaging
  • One item is ready before another
  • Package size or weight requires separation
  • Carrier handling is safer in separate shipments

Separate tracking numbers may be provided.

Each package becomes subject to carrier responsibility once accepted by the carrier.

23. Packaging Standards

The Sub Space Boutique packages orders to protect the work during transit.

Packaging may include:

  • Protective wrap
  • Reinforced box structure
  • Internal cushioning
  • Tool protection
  • Care documentation
  • Lineage or order documentation where applicable

Handmade tools are packed with consideration for weight, finish, edges, handles, and surface protection.

Once the package is accepted by the carrier, carrier handling is outside the control of The Sub Space Boutique.

24. Shipping Restrictions

The House may refuse to ship an order if:

  • The address appears fraudulent
  • The destination is restricted
  • The order creates safety concerns
  • The shipment violates carrier rules
  • The shipment violates applicable law
  • The item cannot be shipped safely
  • The client has provided incomplete or conflicting information

If an order cannot be shipped, the House will review the situation and determine the appropriate remedy under the Return & Refund Policy and Terms of Service.

25. Local Pickup

Local pickup is not part of the standard public checkout path unless specifically offered by the House.

If local pickup is approved, pickup time, location, identity verification, and release conditions must be followed.

The House may refuse local pickup at any time for safety, privacy, scheduling, or operational reasons.

26. Policy Limit

Nothing in this Shipping Policy is intended to remove rights that cannot legally be waived.

To the fullest extent permitted by law, The Sub Space Boutique’s responsibility for shipment ends when the package is accepted by the carrier.

27. Contact

For shipping documentation, tracking questions, or carrier-claim support, contact:

The Sub Space Boutique
Email: commissions.subspace@gmail.com
Website: thesubspaceboutique.com

Include your order number and tracking number in all shipping-related messages.

We pack with control.

We ship with discretion.

Once the carrier takes possession, transit belongs to the carrier.

Not kink. Discipline.