Shipping policy
THE SUB SPACE BOUTIQUE
SHIPPING POLICY
Effective September 20, 2026
The Sub Space Boutique ships handmade Discipline Tools, Available Now pieces, Custom Builds, Provisions, and related goods using secure packaging and documented fulfillment.
Production or processing time is separate from carrier transit time.
1. ORDER PROCESSING
Orders are reviewed before fulfillment.
Order review may include payment confirmation, address verification, product status review, Custom Build review, final inspection, packaging, and shipment documentation.
Carrier transit does not begin until the package has been accepted by the carrier.
2. DISCIPLINE TOOLS
A Discipline Tool requiring production, engraving, wrapping, finishing, or another order-specific selection must be completed before shipment.
Production estimates are not carrier transit estimates.
The customer will receive shipment information after the tool has completed production, inspection, and packaging.
3. CUSTOM BUILDS
Custom Builds do not ship immediately after payment.
A Custom Build ordinarily proceeds through:
Build Record submission → payment → Build Review → production release → production → final inspection → build documentation → packaging → shipment.
The typical Custom Build production window is approximately 2–4 weeks after Build Review and production release unless otherwise stated.
This is an estimate and is not a guaranteed delivery date.
Material sourcing, engraving complexity, finish curing, build complexity, equipment maintenance, customer-requested changes, customer response time, shop capacity, or other production conditions may extend the timeline.
4. AVAILABLE NOW
Available Now pieces are already completed.
Available Now orders generally ship within 3–7 business days after payment, order review, final inspection, and packaging unless otherwise stated in the listing.
5. PROVISIONS
Ready-to-ship Provisions generally dispatch within 3–7 business days unless otherwise stated.
Orders containing Provisions together with Discipline Tools, Available Now pieces, or Custom Builds may ship together or separately depending on production status, package dimensions, protection requirements, and carrier considerations.
ALL PROVISION SALES ARE FINAL under the SSB Return & Refund Policy.
6. SHIPPING RATES
Shipping charges are calculated at checkout when available.
Shipping cost may depend on destination, package dimensions, package weight, carrier service, tracking, insurance, and handling requirements.
The shipping amount collected at checkout is used toward purchasing the carrier service required to fulfill the order.
7. CARRIERS
Orders may ship through USPS, UPS, FedEx, or another appropriate carrier.
The final carrier or service may change when dimensions, destination, availability, or safe handling requirements make another service more appropriate.
8. DISCREET PACKAGING
SSB uses plain, secure exterior packaging.
Exterior packaging does not use explicit descriptions of the products contained inside.
Shipping labels may display business or sender information required for shipment and delivery.
9. ADDRESS ACCURACY
Customers are responsible for providing a complete and deliverable shipping address.
Address corrections must be requested before the shipping label is created.
Once a shipment enters carrier processing, an address change may not be possible.
Additional carrier, correction, return, or reshipment charges caused by incorrect or incomplete customer-supplied information may be charged to the customer where permitted by law.
10. TRACKING
Tracking information is supplied when available.
A "label created" status may appear before the carrier completes the first physical scan.
Carrier delivery dates are estimates unless the selected service expressly guarantees delivery.
Weather, routing interruptions, holiday volume, labor disruptions, missed scans, customs processing, delivery holds, and other carrier-network conditions may affect transit.
11. LOST OR DELAYED SHIPMENTS
If tracking stops moving, shows a substantial delay, or otherwise indicates a possible carrier problem, customers should contact the carrier using the tracking number and notify SSB when assistance is required.
SSB can provide available order and shipment documentation.
Carrier investigations or insurance procedures may be required before a replacement, refund, or other remedy can be determined.
12. MARKED-DELIVERED PACKAGES
If carrier tracking shows delivered but the package cannot be located, the customer should first check the delivery location, household, neighboring delivery areas where appropriate, property surroundings, and carrier delivery information.
The customer should then contact the carrier.
SSB may assist with available shipment documentation but cannot independently control or verify a carrier's final-mile delivery once a package leaves our possession.
13. SHIPPING DAMAGE
Shipping damage must be reported within 72 hours of delivery.
Retain the item, shipping carton, internal packaging, shipping label, and tracking information.
Provide clear photographs of the package, internal protection, complete item, and specific damage.
Depending on the circumstances, SSB may coordinate a carrier claim, repair, replacement, refund, or other appropriate remedy.
14. DOMESTIC SHIPPING
Domestic shipping is available where supported by SSB checkout and available carriers.
Service availability may vary by destination, package dimensions, item type, or carrier requirements.
15. INTERNATIONAL SHIPPING
International shipping is available only when enabled at checkout or specifically approved by SSB.
Unless otherwise required by law, the customer is responsible for import duties, taxes, brokerage charges, customs charges, local delivery fees, and determining whether the product may lawfully be imported or possessed at the destination.
Customs review, refusal, seizure, local restrictions, or unpaid import charges may delay or prevent delivery.
16. REFUSED, UNCLAIMED, OR RETURNED SHIPMENTS
A refused, unclaimed, undeliverable, or returned-to-sender shipment does not automatically qualify for a refund.
Additional carrier and reshipping costs may apply before an order is sent again.
Custom Builds, completed Discipline Tools, Available Now pieces, and Provisions remain subject to the SSB Return & Refund Policy when a package is returned to sender.
17. SHIPPING RESTRICTIONS
SSB may refuse or pause shipment when an address appears fraudulent or invalid, a destination or product is legally restricted, shipment would violate applicable law or carrier requirements, required information is materially incomplete, or the package cannot be safely tendered to a carrier.
18. PRODUCT IMAGES
Shipping a handmade Discipline Tool that naturally differs in grain, coloration, finish absorption, texture, or other handmade characteristics from a digital product render does not constitute shipment of the wrong item.
Unless a listing expressly identifies an image as a photograph of the exact piece being purchased, rendered product images represent the intended profile and configuration rather than the customer's exact eventual physical piece.
Available Now listings may identify photographs as showing the actual finished piece being offered.
19. LEGAL RIGHTS
Nothing in this policy limits rights or responsibilities that cannot legally be waived.
THE SUB SPACE BOUTIQUE
Packed with control. Shipped with discretion.