Customer Care
The relationship with the tool does not end at checkout.
Use the route that matches the need. Active builds belong in Build Status. Ownership belongs in Tool Care. Shipping and return terms live in policy. Anything outside those routes comes to the workshop directly.
01 / Active BuildTrack progressOpen →
02 / OwnershipMaintain the toolOpen →
03 / FulfillmentRead policyOpen →
04 / WorkshopDirect supportOpen →
Build Status
Open the customer-facing status record for an issued SSB build number.
Tool Care
Inspection, cleaning, storage, finish care, leather care, and retirement guidance.
Shipping
Current fulfillment terms, carrier expectations, and delivery standards.
Contact
Use the workshop form when the Builder, tracker, care guide, or policies do not resolve the issue.