Shipping
Find shipping standards, dispatch expectations, and delivery support for active products and commissioned work.
Decision Support
Customer Care Hub.
Shipping, terms, review, support, and tracker access live here so buyers do not have to search footer links before committing.
Refunds and Custom Work
Understand final-sale rules, custom-work limits, refused work, and what can or cannot be changed after checkout.
Build Terms
The governing standards for paid commission, Build Review, production release, care responsibility, and refusal rights.
Consent and Safety
SSB separates craft from misuse. Tool ownership requires responsibility, consent, and discipline standards.
Tracker
Customer-facing progress only. Internal bench notes, hold reasons, and control fields are never exposed.
Contact
Use contact for missing records, support questions, proof issues, or commission clarification before checkout.